Initiating a Service Request
When service support is needed, an approved/authorized plant contact person will contact Matrix Technologies using one of the following three methods:
Call the Matrix Technologies service phone line: 1-844-310-7015.
Under this service contract, call-in is available 24 hours a day,
7 days a week, 365 days a year (typically utilized for urgent needs).
Send a service request email to the Matrix Support Service email address MTIService@matrixti.com.
Go online to enter the issue, noting urgency level, in the web-based
Service Ticket System.
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